24/7 information updated daily with the Roto customer portal

In its customer portal, Roto FTT provides very high-quality data, as the portal is designed to be an ERP-based application rather than an isolated solution. On this basis, directly billing customers can access product and price information, data on orders and invoices at any time and use this for their own planning purposes. Customers can define which of their employees can view what data. “In this way, a customer can set up individual access rights, for example for their sales team, customer service, accounting or inventory management,” explains the project manager, Valentin Grimm, Head of Sales Excellence.

Ordering made easy

Grimm is certain that, in the medium term, the customer portal will play an important role for digital ordering processes too. Although many customers already use direct data exchange via EDI for their orders, as an additional option for digital orders the customer portal is also able to flexibly process different CSV files. For example, the components of a hardware configuration developed using “Roto Con Orders” could be entered as a goods order via the customer portal in just a few steps. A repeat order can be placed in just a few clicks based on older orders, the lists for which can be created and managed in the customer portal. The order history for the last three years is stored, while a handy search feature makes it easier to find and order individual components. Interested parties can find information and access to the customer portal online at ftt.roto-frank.com/en/customer-portal.

Eight languages

Upon request, Roto stores product information, contracts, or documents related to agreements made with the sales department in the user's personalized download area. Information is available in German, English, French, Italian, Polish, Romanian, Spanish and Hungarian. Every user can choose for themselves the language in which they would like to use the portal. 

Customer testimonials

Ann Dermaux – SRL Van Langendonck BV, based in the Belgian town of Tremelo, has specialised in the wholesale of architectural hardware since the 1950s and 60s. Nowadays the company is a key player on the Belgian market and prioritises service and reliability. This is why this business was one of the first in the Benelux region to recognise the benefits of the Roto customer portal for itself. Ann Dermaux from Inside Sales reports: “We always find all the latest information on current orders in the Roto customer portal, which we use to optimally plan deliveries to our customers. If a customer has a question about a delivery from Roto that they have not received yet, we can assist them easily and quickly at any time. It benefits us too, as we have all the information, we need about possible packaging units, their weight and the quantity-scaled prices when we are planning orders. We can also order components which are not requested often and which we don’t keep in stock simply and directly via the customer portal. We think that the Roto customer portal is well thought-out and represents an important step towards further increased efficiency in the industry. However, if anything is still unclear, our reliable contacts at Roto continue to provide us with the same dedicated support we are used to.”

Rainer Benz – For more than 110 years now, owner-managed Ammon Beschläge-Handels GmbH, Germany, has been a leading supplier of window, door and furniture hardware, as well as security technology. The company is now one of the most important suppliers in Germany and Austria. The Nuremberg-based specialist wholesaler focuses on reliable quality and efficient logistics. Head of Sales Rainer Benz outlines how the Roto customer portal benefits the company and its customers: “The Roto customer portal has become established as an essential communication platform in the collaboration between Ammon and Roto. Our purchasers can view order data, the order status and receipts at any time. This allows us to process orders efficiently and transparently for our customers. I especially appreciate the ability to research information immediately and directly online, without having to rely on phone enquiries. Our Sales department also makes great use of this tool to provide our fabricators with information about deliveries and material availability whenever they need it. The plan is for product information to be accessible in the customer portal too. It is intuitive to use. Since it was launched during the pilot testing phase in early 2023, we have received nothing but positive feedback from our staff. As a digital service from Roto, the customer portal meets all our requirements for modern communication between our two companies and we are looking forward to seeing how it develops further in future.” 

Jorge Rosa – Ferragens LDA specialises in the marketing and sale of Roto hardware technology in Portugal and has been supplying Portuguese window and door manufacturers with components for steel, aluminium, timber and PVC systems for 20 years. Jorge Rosa, Head of Logistics, is certain that the availability of an effective customer portal will become increasingly important for customers in future. “Rotofer offers customers its own compact portal so that they can find out the status of their order themselves. We think this is a state-of-the-art service which provides important assistance to our customers. With this in mind, we were very excited to see the Roto customer portal being rolled out internationally. Even at this early stage, we can confidently say that this customer portal offers us huge benefits. All our expectations have been met. We receive up-to-date information from the Roto ERP system via the portal, so we have complete transparency in all processes. This offers huge benefits for logistics planning. The international roll-out represents a major step on the path to complete digitalisation of all our business processes.”