Online Dispute Resolution
The European Commission provides an internet platform for online dispute resolution (ODR platform). You can find this platform under the following link: http://ec.europa.eu/consumers/odr/
Consumers can use this platform to resolve their disputes about goods or services they have purchased online, provided that the respective provider participates in the dispute resolution procedure of the online dispute resolution service.
Notice pursuant to German law on alternative dispute resolution (§ 36 Verbraucherstreitbeilegungsgesetz, VSBG)
Roto Frank Fenster- und Türtechnologie GmbH is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
Person responsible acc. to § 18 (2) MStV