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| 3 “Our customers rely on our sales expertise and we rely on the technical competence provided by Roto”, highlights Daniel Frisat, general manager and owner of D F D Fedida S.A.S. FEDIDA’s sales territory extends to twelve departments surrounding Limousin in central France. A logistics partner ensures deliveries are made within 24 to 48 hours. Global inspiration sought and found Make visions reality ■■ New at Roto Delight, inspire, display design details – these are the goals of the newly developed reference brochures. Roto uses these brochures to present out standing construction projects from around the world and give you tangible insight into what high-quality hardware technology in modern aluminium windows and doors is able to provide. && The new Roto reference brochures can be downloaded here: www.roto-frank.com/en/ objectbusiness/downloads Roto now provides reference brochures, which can be downloaded or requested from a Project Consultant, containing comprehensive information on the hardware solutions used in selected construction projects from around the world. Anyone planning and implementing large projects knows the ‘two sides of the coin’. On the one side, essentially limitless design freedom: Large window and facade elements, extremely delicate aluminium profiles, futuristic geometries, aesthetically appealing and elaborate special designs allow for the realisation of unique architecture. On the other side are the constantly increas- ing requirements relating to the facade as well as windows and doors: Complex guidelines relating to the window functionality, extraordinary design, security and energy efficiency demands, tight implementation deadlines and generally strict budgets are limiting factors. The implementation of one while complying with the other results in something special. Specific solutions from around the world With its new reference brochures, Roto aims to identify excep- tional construction projects and use these as sources of inspira- tion for future projects. “During the development of the bro- chures, the focus was on presenting exciting architectural ideas as well as explaining practically implemented window and facade technology”, underlines Stefano Gianfreda, Manager Roto Object Business. “For every project we identify the special features and challenges and the solutions that were used to overcome these challenges. Many ideas and implementation approaches arose as part of close cooperation between facade manufactur- ers or window fabricators and the engineering team in the Roto Object Business.” The new brochures – such as those covering the Hafenspitze in Düsseldorf, the spectacular Leadenhall Building in London or the IstWest Complex in Istanbul – are available for download in German and English, free of charge, at www.roto-frank.com/de/ objectbusiness. In the heart of the Medienhafen in Düsseldorf The Hafenspitze ensemble is one of the architectural highlights of the Medienhafen commercial district in Düsseldorf. The 55m-high, fully glazed new building is comprised of two towers with office space and a hotel. Sommer Fassaden systeme GmbH & Co. KG, from Döhlau, installed the windows and the facade using various Roto solutions. For those that are interested, you can find more detailed information on the hardware solutions used in one of the new reference brochures. The 2 500 Turn-Only windows with a sash weight of up to 141 kg and a sash dimension of 1 247 mm x 2 839 mm were installed with the Roto AL 540 Turn&Tilt hardware for sashes up to 200 kg. In this case the tilt mode is blocked by a stop via the connecting-rod, so that the sash can only be rotated over a handle position range of 90° – this ensures that the tilt function is disabled. A further seventy windows are equipped with the Roto AL 540 hardware for windows up to 300 kg due to their enormous sash dimension of 1 341 mm x 4 298 mm and the resulting sash weight of 220 kg. Moreover, 300 ventilation flaps are integrated into the facade – 2 700 mm tall and just 274 mm wide. Their opening angle is limited to a maximum of 65°. They are equipped with the completely concealed Roto AL Designo hardware. From Limousin, FEDIDA’s sales territory extends across 12 sur- rounding departments – the company supplies customers in the area around La Rochelle as well as in the South West through to Bordeaux or in the North around Châteauroux. Deliveries include ‘traditional’ hardware store products as well as tools and portable machines. In the window-fabricating industry, smaller craft and trade businesses that produce customised small quantities, as well as major window fabricators, also rely on FEDIDA. All customer enquiries are processed individually. “This ensures that we can take special requests into account – such as for pack- aging”, explains Daniel Frisat, who joined FEDIDA in 1971 and took over the company from its founder in 1987. “We have been a loyal dealer of Roto hardware since 2010. Before that we had a com- petitor’s products in the range, but cooperation became increas- ingly difficult, especially with regard to delivery performance and service. These problems no longer exist now and our customers appreciate the Roto NT products and the Patio sliding hardware – in particular, the Roto Patio 6080 has become our ‘best-seller’. As a result, we now consult almost exclusively on these and other Roto brands, which have the potential to give the French window- fabricating industry interesting and attractive momentum.” Special requests are always met A logistics partner ensures that deliveries are made within 24 to 48 hours, while the inventory at the FEDIDA central warehouse ensures all customers’ average purchase order quantities for up to two months. The high levels of customer satisfaction with Roto hardware are also reflected in FEDIDA’s internal organisation: A separate warehouse, covering about 850 square metres, is exclusively reserved for Roto hardware and two employees deal specifically with orders from window fabricators. On site, timber and PVC window manufacturers are looked after by sales man- ager Franck Trouwaert and his team of four employees. Based on trust “Our good availability, our proximity to our customers and espe- cially our delivery reliability are key to FEDIDA’s success. These qualities are also reflected by our partner Roto, and in the recent past we have learned that our good reputation is also based on the reliability of our suppliers. This will have a significant impact on our decisions for or against industrial firms. Conversely, our sales expertise has naturally also ensured that Roto NT and the Roto Patio systems have been a success with our customers: They rely on us and we rely on the technical competence provided by Roto”, emphasizes Daniel Frisat. This sounds like a reliable foundation for a solid and promising business relationship well into the future. ■■ Dealers FEDIDA, established in 1965, supplies around 1,100 craftsman customers, including carpenters, roofers and joiners, from its headquarters in Limousin in central France. Owner and general manger Daniel Frisat has been relying on Roto’s hardware range for about the past four years. The outstanding delivery reliability and the quality of advice from this industrial partner have not just won over him and the team at FEDIDA. “Roto’s product quality and the fantastic service that we are able to offer together have completely won over virtually all of our customers”, general manager Daniel Frisat is pleased to report. As a result, the offer will now be systematically expanded. Satisfied customers thanks to Roto D F D Fedida S.A.S.